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The leader's difficult conversations:
- Dismissal
- Role change
- Negative performance review
- Calling attention to an incorrect situation
- Reduction of salary / perks
- Give feedback on the behavior of our manager
- Alert for inappropriate behavior of the other
- Give indications about hygiene and appearance issues of the other
- Confront someone about dishonest behavior
The 7 keys model for having difficult conversations effectively and enhancing results:
- Start with the heart – empathy and positive attitude
- Stay in dialogue
- Keep the environment safe and reliable
- Don't get carried away by emotions.
- Know the mutual purpose or intent of the conversation
- Use assertiveness: facts and not “achology”
- Commit to a clear and mutual plan of action
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